Zaida Communications Corporation ("Zaida") is a recognized leader in the delivery of contact center solutions. Companies of all sizes are working to improve their customer service, reduce their total cost of ownership, and migrate their technologies to tightly integrated, highly available, infrastructures. In support of these goals,

        

 

Zaida Communication's experience has shown that investing in the following areas provides the greatest benefits to organizations of any size. 

 

• Skills Based Routing

• Comprehensive Reporting

• Workforce Management

• Self Service Automation

• Outbound Contact Solutions

• Multi-Media Channel Routing

• VoIP / SIP Integration

• CRM Application Integration

• Business Process Integration

• Pro-Active Contact